1. Introduction
SEO Joe is a service operated by Capipal Lab AB ("SEO Joe", "we", "us", or "our") and is part of My-AI-Crew.com. We respect your privacy and are committed to protecting personal data.
This Privacy Policy explains how we collect, use, process, store, and protect personal data when you use SEO Joe and related services.
SEO Joe checks how a website you submit appears in search and in answers from AI assistants such as ChatGPT, Claude and Gemini, and suggests what to improve.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
2. Data Controller
Capipal Lab AB
Organization Number: 559570-0401
Stockholm, Sweden
Email: charlotte@my-ai-crew.com
For questions regarding this Privacy Policy or our processing of personal data, please contact us using the information above.
3. Personal Data We Collect
Information Provided by Users
- Name
- Email address
- Company information
- Account credentials
- Support requests and communications
Information You Submit to SEO Joe
Customers may submit:
- The address (URL) of their website
- Their business name, location and the topics they want to be found for
- Names of competitors to compare against
- Instructions and feedback about their reports
We also read the publicly available pages of the website you submit, which may include contact details and other information published there.
Such information may contain personal data.
Information Collected Automatically
- IP address
- Browser type
- Device information
- Login activity
- Usage analytics
- Audit logs
- System performance information
4. How We Use Personal Data
- Provide and maintain the service
- Authenticate users
- Manage customer accounts
- Check the pages of the website you submit
- Ask AI assistants the questions your customers ask and record their answers
- Prepare reports and recommendations for you
- Provide customer support
- Improve the service
- Detect fraud and security incidents
- Comply with legal obligations
5. AI Processing
SEO Joe uses artificial intelligence technologies to analyse your website and to summarise how AI assistants describe and recommend businesses like yours.
AI functionality may process:
- The content of the website you submit
- Your business name, topics and competitors
- Answers returned by AI assistants
To check your visibility we send questions that mention your business and topics to third-party AI assistants. Reports and recommendations are suggestions for you to review.
Customer data is not used to train public AI models.
6. Legal Basis for Processing
Contract Performance
To provide and operate SEO Joe.
Legitimate Interests
To improve security, prevent fraud, maintain service reliability, and improve the service.
Legal Obligations
To comply with applicable laws and regulatory requirements.
Consent
Where consent is required by law.
7. Data Sharing
We may share information with trusted service providers that help us operate the service.
- Cloud hosting providers
- Authentication providers
- Email service providers
- Payment processors
- AI service providers
- Monitoring and security providers
- AI assistants we query to check your visibility (such as ChatGPT, Claude and Gemini)
We do not sell personal data.
We do not permit third parties to use customer data for advertising purposes.
8. International Data Transfers
We primarily store and process customer data within the European Union.
Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
9. Data Retention
We retain personal data only for as long as necessary to provide services and comply with legal obligations, taking into account:
- Customer agreements
- Regulatory requirements
- Security requirements
- Legal obligations
Customers may request deletion of data subject to applicable laws and contractual obligations.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data.
- Encryption in transit
- Encryption at rest
- Role-based access controls
- Security monitoring
- Backup and recovery procedures
- Vulnerability management
No method of transmission or storage can be guaranteed to be completely secure.
11. Your GDPR Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Requests may be submitted to charlotte@my-ai-crew.com.
12. Customer Responsibilities
Customers are responsible for making sure they have the right to submit the website and information they give to SEO Joe, and a lawful basis for any personal data it contains.
Where we process personal data on behalf of customers, we act as a Data Processor and customers act as Data Controllers under GDPR.
13. Children's Privacy
SEO Joe is intended for business users and is not directed to individuals under 18 years of age.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the service or by email where appropriate.
15. Contact Information
Capipal Lab AB
Stockholm, Sweden
Email: charlotte@my-ai-crew.com
If you believe your personal data has been handled improperly, you may lodge a complaint with your local supervisory authority or with the Swedish Authority for Privacy Protection (IMY).